Apple iPad Pro 10.5

iOS 11.0
Choose another device

Browse via device topic

Help & support guides for your Apple iPad Pro 10.5

I can't turn on my tablet

If you can't turn on your tablet, there may be several causes of the problem.

To use your tablet, the battery must be charged.

Solution: Charge the battery

Connect the charger to the socket and to a wall socket.

Step 1 of -

Step 1 of -

Slide 1 is active

To be able to turn on your tablet, it needs to be done correctly.

Solution: Turn your tablet on and off

Press and hold On/Off until your tablet is turned on.

Step 1 of -

Step 1 of -

Slide 1 is active

If the battery is faulty, you can't turn on your tablet.

Solution: Go to the manufacturer's web page to see if it's possible to change the battery.

Rather get in touch? Let’s get you connected

Online help & supportGet help
Chat with our teamContact us
My Telstra appDownload My Telstra