Samsung Galaxy Tab Active 2

When the lock code is turned on, it needs to be entered every time you turn on your tablet.

Solution: Turn use of lock code on or off

Slide your finger downwards starting from the top of the screen.

Press the settings icon.

Press Lock screen and security.

Press Fingerprint Scanner.

Press CONTINUE.

Press the required lock code and follow the instructions on the screen to create an additional lock code.

Follow the instructions on the screen to create the lock code using your fingerprint.

Press DONE.

Press the indicator next to the required setting.

Press DONE.

Press the Return key.

Press Screen lock type and key in the current lock code.

Press None and follow the instructions on the screen to turn off use of lock code.

Press the Home key to return to the home screen.

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If your tablet is network locked to Telstra and you try to use a SIM from another operator, the screen will tell that your SIM is invalid.

Solution: Contact us to have your tablet unlocked.

You can check if your SIM is faulty by inserting it in another device.

Solution: Please contact us to have a new SIM sent to you.

If your SIM has been permanently blocked, you'll need a new SIM.

Solution: Please contact us to have a new SIM sent to you.

If you key in an incorrect PIN, your tablet can't start.

Solution: Check that the PIN is correct.

If your tablet is network locked to another operator and you try to use a SIM from Telstra, the screen will tell you that your SIM is invalid.

Solution: To get the unlock code, contact the operator.

If you've keyed in an incorrect PIN three times in a row, you need to key in the PUK.

Solution: To retrieve your PUK please use our online form.