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Help & support guides for your Telstra T-Elite 5G
Activate phone
You need to activate your phone before using it for the first time and after a factory reset. To use mobile network services on your phone, you need to insert your SIM into your phone.
If your SIM is locked, key in your PIN and press the confirm icon.
If the wrong PIN is entered three times in a row, your SIM is blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting Customer Service. Please note: If an incorrect PUK is entered ten times in a row, your SIM is blocked permanently. In this case, you need a new SIM from Telstra.
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